General Director

General Director

Primary Duties and Responsibilities

Leadership

  • Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
  • Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
  • Act as a professional advisor to the Board of Director on all aspects of the organization's activities
  • Foster effective team work between the Board and the Executive Director and between the Executive Director and staff
  • In addition to the Chair of the Board, act as a spokesperson for the organization
  • Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
  • Represent the organization at community activities to enhance the organization's community profile

Operational planning and management

  • Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization 
  • Ensure that the operation of the organization meets the expectations of its clients, Board and Funders
  • Oversee the efficient and effective day-to-day operation of the organization
  • Draft policies for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate
  • Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained 
  • Provide support to the Board by preparing meeting agenda and supporting materials

Program planning and management

  • Oversee the planning, implementation and evaluation of the organization's programs and services
  • Ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the Board
  • Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality
  • Oversee the planning, implementation, execution and evaluation of special projects

Human resources planning and management

  • Determine staffing requirements for organizational management and program delivery
  • Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff
  • Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
  • Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission
  • Ensure that all staff receives an orientation to the organization and that appropriate training is provided
  • Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
  • Coach and mentor staff as appropriate to improve performance
  • Discipline staff when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures

Financial planning and management

  • Work with staff and the Board (Finance Committee) to prepare a comprehensive budget
  • Work with the Board to secure adequate funding for the operation of the organization
  • Research funding sources, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization 
  • Participate in fundraising activities as appropriate
  • Approve expenditures within the authority delegated by the Board
  • Ensure that sound bookkeeping and accounting procedures are followed
  • Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the organization
  • Provide the Board with comprehensive, regular reports on the revenues and expenditure of the organization 
  • Ensure that the organization complies with all legislation covering taxation and withholding payments

Community relations/advocacy

  • Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
  • Establish good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve the goals of the organization

Risk management

  • Identify and evaluate the risks to the organization's people (clients, staff, management, volunteers), property, finances, goodwill, and image and implement measures to control risks
  • Ensure that the Board of Directors and the organization carries appropriate and adequate insurance coverage
  • Ensure that the Board and staff understand the terms, conditions and limitations of the insurance coverage

Personal characteristics

  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Experience

  • 5 or more years of progressive management experience in a voluntary sector organization

Working Conditions

  • General Directors usually work in an office environment, but the mission of the organization may sometimes take them to non standard workplaces.
  • General Directors work a standard work week, but additionally will often work evening, weekends, and overtime hours to accommodate activities such as Board meetings and representing the organization at public events.

Qualifications

Education

  • University degree in a related field

Knowledge, skills and abilities

  • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations
  • Knowledge of all federal and provincial legislation applicable to voluntary sector organizations including: employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, health coverage etc… 
  • Knowledge of current community challenges and opportunities relating to the mission of the organization
  • Knowledge of human resources management
  • Knowledge of financial management
  • Knowledge of project management

Proficiency in the use of computers for:

  • Word processing
  • Financial management
  • E-mail
  • Internet